topic Pay as you go credit in Account and services

Pay as you go credit

Timmytanktop — Fri, 08 Aug 2025 18:39:15 GMT

Had a date pack and run out of data topped up £40 and couldn't get another add on pack so my credit ran out in an hour how can this happen and be allowed

Re: Pay as you go credit

PeteG — Sat, 09 Aug 2025 11:52:45 GMT

Hello there.

Welcome to Three Community.

Oh, that's not great. It sounds like your credit was used up as cash for accessing services. This can burn through the money pretty quickly as calls, and data cost quite a bit when there's no active allowance.

There's no way to check from here though, so I'd recommend reaching out to the support team on chat or by calling so that they can confirm.

Pete.

Re: Pay as you go credit

MichaelP — Thu, 04 Sep 2025 13:44:05 GMT

Hey there @Timmytanktop,

As we didn't hear back from you yet, I just wanted to check to see if you were able to get this looked into.

If you still haven't, please have a chat with our Pay as You Go team.

Thanks,
Michael