topic Re: How do i convert credit to data allowance. I can see the credit in my account but dont know wher in Account and services

How do i convert credit to data allowance. I can see the credit in my account but dont know where or

PattieD — Tue, 06 Aug 2024 12:35:23 GMT

I can see my credit but I cannot see an option to convert it to data allowance. Can anybody point me in the right direction

Re: How do i convert credit to data allowance. I can see the credit in my account but dont know wher

JonathanB — Wed, 07 Aug 2024 08:53:34 GMT

Hi @PattieD,

In the Three App, when you select an Add on and add this to your basket, then press continue, you should then be able to scroll down and find the option for payment method. One of the options there should read "From Cash Credit".

Thanks,
Jonathan

Re: How do i convert credit to data allowance. I can see the credit in my account but dont know wher

d3xx — Sun, 10 Aug 2025 07:28:03 GMT

this payment option doesnt appear when using the Three website. And using the app requires that i first change my country/region before google play store will permit it

Re: How do i convert credit to data allowance. I can see the credit in my account but dont know wher

PeteG — Mon, 11 Aug 2025 12:52:41 GMT

Hey there.

It looks like there's an issue with this option on the website at the moment. It's been forwarded on and the team are looking into it. They have confirmed that all options are still available within the My3 app.

Pete.