topic Go Roam won’t let me make calls or text in Account and services

Go Roam won’t let me make calls or text

JB83 — Mon, 11 Aug 2025 17:57:45 GMT

Go Roam doesn’t work, have data but can’t call or make and receive texts! Spoken to Three 5 times and still not sorted. I can see 3000 minutes on my plan but show as “expired” how can it be fixed?

Re: Go Roam won’t let me make calls or text

Anonymous — Mon, 11 Aug 2025 21:13:09 GMT

Have you checked your Spend Cap, Credit Limit and roaming settings?

Are you in a Go Roam destination?

Re: Go Roam won’t let me make calls or text

JonathanB — Mon, 18 Aug 2025 12:37:55 GMT

Hi @JB83,

Sorry to hear that you've been having issues with calls and texts abroad. Normally these shouldn't require any separate set up from your data, roaming services tended to be active as a whole.

Is this relating to a PAYG or a Pay Monthly plan? Where were you visiting? Did you get a chance to check out @Anonymous's suggestions?

Thanks,
Jonathan