topic Re: Unknown one off charge in Account and services

Unknown one off charge

lenablue — Tue, 12 Aug 2025 14:15:03 GMT

I've been charged £4.17 pm for the last 2 or 3 months as a one off charge. Can't find out what it's for. I'm on a monthly phone contract with a set charge and don't think I've used anything extra. Please tell me what it's for!!

Thanks, lena

Re: Unknown one off charge

Anonymous — Tue, 12 Aug 2025 17:51:08 GMT

You'll need to contact Customer Service

Re: Unknown one off charge

Paddiewack — Wed, 13 Aug 2025 07:59:42 GMT

This isn’t customer service it’s a discussion forum with no access to your account. Call 333 to speak to them otherwise we’re in the land of speculation.

Re: Unknown one off charge

JonathanB — Wed, 13 Aug 2025 11:42:11 GMT

Hi Lena,

As the others have mentioned this is a customer forum, so we don't directly view your bills from here. We may still be able to give advice, but you'd need to tell us more about what's on your bill.

If you check this by logging in to My3 on to https://three.co.uk or the Three App, find the relevant bill, and look for the charge there. Check if there's a description, such as an add on, or 3rd party service listed next to the charge? You may need to check the detailed breakdown, or itemised section.

Thanks,
Jonathan

Re: Unknown one off charge

JonathanB — Mon, 18 Aug 2025 12:22:53 GMT

Hi @lenablue,

We didn't hear back from you on this, did you manage to locate the charge on your bill online, or did you discuss the issue with the team?

Thanks,
Jonathan