topic Re: data pack in Account and services

data pack

kevin37 — Wed, 13 Aug 2025 08:33:57 GMT

I purchased a data pack on or about 27th July. it stopped working approx 3/4 days ago. I had an email from you stating I would receive a £10 refund due to a problem. I am unable to purchase another data pack as it states one is still in use ... it is not. Please sort asap, thanks. NAME Kevin *** / TEL NO .... 07*********

Re: data pack

JonathanB — Wed, 13 Aug 2025 12:07:43 GMT

Hi @kevin37,

Welcome to the Three Community.

I'm really sorry to hear that there was an issue with your data pack. This is our customer forum rather than customer services, so we've removed the personal info just to help keep this safe.

I'd recommend to get in touch using the options here. Customer services should be able to help look into what's happened and help get your next data pack set up.

Thanks,
Jonathan

Re: data pack

MichaelP — Thu, 04 Sep 2025 14:30:46 GMT

Hello @kevin37,

As we didn't hear back from you on this, I'm just checking for an update.

Did you reach out to Customer Services for your account to be checked?

Thanks,
Michael