topic Prepaid sim £0 balance in Account and services

Prepaid sim £0 balance

lgoggs — Thu, 14 Aug 2025 10:53:11 GMT

I’ve bought a pre-paid pay as you go sim for £15, popped the SIM card in, but the balance is £0.

I’ve activated, and it’s been over 2 hours and tried customer support but cannot seem to actually find the help I need or speak to someone.

Terrible experience so far for my first time with 3.

PeteG — Fri, 15 Aug 2025 08:52:29 GMT

Hello there.

That's not so great. Are you getting service on the network since putting the SIM in the phone?

Pete.

MichaelP — Thu, 04 Sep 2025 14:59:15 GMT

Hi there @lgoggs,

I'm just following up on this as we didn't hear back from you. Did the balance eventually appear after the SIM was activated?

If it did not show, please have a chat with our Pay as You Go team for some extra support,

Thanks,
Michael