topic cannot buy a plan in Account and services

cannot buy a plan

TERRY2000 — Thu, 14 Aug 2025 11:09:27 GMT

I topped up £10 to my Three account, but I can’t use it to buy the £10 40GB plan. What can I do? I want to pay for the plan using my account balance.

Re: cannot buy a plan

PeteG — Fri, 15 Aug 2025 08:17:17 GMT

Hello there, Terry.

What's happening when you try to buy it?

Pete.

Re: cannot buy a plan

Tom1986 — Sat, 16 Aug 2025 17:15:00 GMT

This has happened to me today, there used to be an option to convert your balance to a data pack, but today it only gave me the option to pay by voucher or credit/debit card.
There website has been lousy ever since they had it updated 2 years ago.

Re: cannot buy a plan

PeteG — Sun, 17 Aug 2025 10:26:25 GMT

Hello.

That's a temporary issue that's being worked on, for now, you can still do it through the app.

Pete.

Re: cannot buy a plan

JonathanB — Mon, 18 Aug 2025 12:46:02 GMT

Hi @TERRY2000,

Sorry to hear you've had trouble converting credit to a pack. There's a temporary issue with doing so using My3 from our website at the moment, but you should be able to do so using the Three App, or by getting in touch. Did you manage to get this sorted out in the meantime?

Thanks,
Jonathan