topic Re: Not account owner in Account and services

Not account owner

Dlloyd83 — Fri, 15 Aug 2025 18:33:44 GMT

Had nothing but issues since joining three , firstly I could only log into the app and not the website, and the response I got from customer services was if you can use the app you don’t need the site.

then a few days later I could no longer log into the app , after a lot of messing around deleting remaking accounts etc with a customer service representative on the phone , we finally got back in using a different email address , and now I find that I can’t manage anything because somehow I am not the account owner of MY account …. Have to say I expected way more from three and I’m utterly and completely disappointed in the service so far.

last contact I had I was told it would be escalated and they will be in touch …. This was 3 or 4 days ago now .

Re: Not account owner

PeteG — Sat, 16 Aug 2025 13:18:00 GMT

Hello there.

Thanks quite strange. I'm not sure what would have been causing that, but it does sound like a deeper investigation would be needed in order to get an understanding into why you're account is not working as expected.

I hope your hear back from the team in the coming week with a solution.

Pete.

Re: Not account owner

MichaelP — Thu, 04 Sep 2025 13:14:57 GMT

Hello @Dlloyd83,

Just checking with you for an update here. Did you hear back about this eventually?

Please let us know.

Thanks,
Michael

Re: Not account owner

Hunter2541 — Fri, 12 Sep 2025 16:04:55 GMT

I have the same problem today too at the moment cant top up etc "only account users can manage this feature" on my 3 app and website has there been a solution for this yet

Re: Not account owner

JonathanB — Mon, 15 Sep 2025 14:56:12 GMT

Hi @Hunter2541,

Just to double check was this the same issue and all sorted now: https://community.three.co.uk/t5/Account-and-services/Im-the-Account-holder/m-p/62467#M13794

Thanks,
Jonathan

Re: Not account owner

Hunter2541 — Sat, 20 Sep 2025 00:58:41 GMT

@JonathanB All sorted now thank you