topic Re: I have been charged roaming charge but I have not left the UK! in Account and services

I have been charged roaming charge but I have not left the UK!

PhilL — Sat, 16 Aug 2025 11:46:22 GMT

I have been charged £1.67 roaming charge today, but I'm haven't left the UK!

Re: I have been charged roaming charge but I have not left the UK!

Anonymous — Sat, 16 Aug 2025 20:29:35 GMT

If you want to query this then contact Customer Services by Live Chat

Re: I have been charged roaming charge but I have not left the UK!

JonathanB — Mon, 18 Aug 2025 13:17:09 GMT

Hi @PhilL,

This sounds a bit like this recent topic. The most common way for this to happen is that in parts of the coast it's sometimes possible to inadvertently pick up French signal in clear conditions.

On the topic I've linked above there's a couple of settings changes which can help prevent this. Let me know if this helps!

Thanks,
Jonathan