topic Re: Upgrade in Account and services

Upgrade

Kelly8787 — Tue, 19 Aug 2025 20:59:54 GMT

Already got a sim contract looking to upgrade and get a phone/sim one only its declined on the credit check how can that be

Re: Upgrade

Paddiewack — Wed, 20 Aug 2025 06:09:02 GMT

Because the threshold for passing a credit check involving the supply of a device is higher than that needed for a sim only contract. It’s because it’s effectively a hire purchase agreement involving the cost of the device.

Re: Upgrade

JonathanB — Thu, 21 Aug 2025 10:53:18 GMT

Hi @Kelly8787,

Sorry to hear that you've been declined for the upgrade, we appreciate this will be disappointing. You're best to wait at least 90 days before attempting this again. Here's a link to more info about credit checking. If you think there's been any error with the checks we've made, there's some helpful info in the section about automated decision making,

Thanks,
Jonathan