topic Re: Possible scam in Account and services

Possible scam

Calafat01a — Sat, 23 Aug 2025 18:29:39 GMT

Is there a promotion department at three?

Re: Possible scam

JonathanB — Mon, 25 Aug 2025 12:36:45 GMT

I'm not familiar with any of our customer facing teams using that name, but there's certainly examples of scams being reported on the Community like this:

If they're calling from a number beginning 01, 02, or 07 it's not us. If they're emailing you let us know what email address and we may be able to confirm if it's a genuine one.

Thanks,
Jonathan

Re: Possible scam

MichaelP — Fri, 05 Sep 2025 10:58:57 GMT

Hi there @Calafat01a,

We didn't hear back from you on this, so I just wanted to check to see if you could confirm any contact that you may have received regarding promotions.

We'd be happy to confirm if it's legitimate or not, but Three does not have a specific 'promotions' department. If you're ever in doubt, do not share any personal details, and you can contact Customer Services.

Thanks,
Michael