topic Ported out and back into three - can't access 3/3+ apps in Account and services

Ported out and back into three - can't access 3/3+ apps

Bainies — Wed, 27 Aug 2025 16:18:14 GMT

I was advised in the Three shop in Manchester to port my number on my old contract with three to Tesco and then back to my new Three contract. The port went OK, but now I can't log into my Three account app or Three+ it says USER_IS_TERMINATED. Can you fix this?

Re: Ported out and back into three - can't access 3/3+ apps

Maxine — Thu, 28 Aug 2025 11:01:00 GMT

Hey Bainies,

Welcome to Three Community!

That's not great to know you're unable to get into your account. It sounds like we need to remove your old account from the system to get you access again. We're unable to do anything like that from here as we can't access customers accounts due to security reasons.

However, you can get in touch with our Customer Service Team who'll be able to get this sorted right away for you.

Maxine

Re: Ported out and back into three - can't access 3/3+ apps

MichaelP — Fri, 05 Sep 2025 11:37:52 GMT

Hi @Bainies,

Were you able to connect with Customer Services for some support with the account issues after porting back to Three?

Thanks,
Michael

Re: Ported out and back into three - can't access 3/3+ apps

Bainies — Fri, 05 Sep 2025 14:03:35 GMT

Hi Michael, They managed to sort out access to the three account by changing my email address on the system. Three+ access still has me as terminated. Not had time to contact again about that