topic I am a business customer for about 3 months but a personal customer in Account and services

I am a business customer for about 3 months but a personal customer

Frian69 — Thu, 28 Aug 2025 15:24:32 GMT

I am abroad and cannot get data I a business customer for about 3 months but a personal customer for 10 years I have called customer service and they want ID of course, but my account is only gives details of my personal account not my business account so they cannot help me, they ask me for business name, which I obviously know, they say it is wrong??. Only information I can give them is amount and dates of payment this is not enough, so I am abroad with no data to help my??

Re: I am a business customer for about 3 months but a personal customer

JadeF — Fri, 29 Aug 2025 12:09:47 GMT

Hey @Frian69

Sorry to hear that you've had trouble getting yourself verified with our Business team.

Sadly we don't have access to your account information from this community platform, so are unable to support you with this.

Are you possibly registered for My3? Did our Business team give you options on how else we can verify your account to support you.

Jade