topic Re: Three mislead me in Account and services

Three mislead me

AdamDaBoss — Fri, 29 Aug 2025 10:34:48 GMT

So three mislead me on my phone contract. They said they will let me upgrade early and will pay for the rest of my remaining contract and now I am still being billed for my old device my new one. Support are useless. What are my options?

Re: Three mislead me

Paddiewack — Fri, 29 Aug 2025 15:32:40 GMT

I don’t believe you were told that. I’m certainly not accusing you of telling porky pies but it just doesn’t ring true. Exactly who sold you your current contract? Was it a third party provider???

Re: Three mislead me

Maxine — Mon, 01 Sep 2025 10:54:30 GMT

Hey @AdamDaBoss

That's not right! This isn't something that we normally offer, were you contacted via phone or email about this offer?

Maxine

Re: Three mislead me

MichaelP — Fri, 05 Sep 2025 11:57:34 GMT

Hi again @AdamDaBoss,

As we didn't hear back from you on this, I just wanted to check in.

When you upgrade to a new device plan, any payments on the previous plan would still be payable and Three would not pay the rest of this.

One option when purchasing a new phone is to trade in your old device and use that trade-in payment towards any outstanding balance on the original plan.

Please have a chat with Customer Services if you feel that you were not informed about the terms of the agreement, and a complaint can also be logged.

Thanks,
Michael