topic Re: Unable to make changes. in Account and services

Unable to make changes.

Cogitatio — Thu, 01 May 2025 21:15:22 GMT

Hello all, I’m unable to get the live agents to find this error message to be removed, they assume they weren’t unable to find it…?

but clearly it says so here.

How to resolve this issue?

Thanks.

Re: Unable to make changes.

PeteG — Fri, 02 May 2025 08:14:37 GMT

Hello there.

Welcome to Three Community.

Oh, it's odd that the team were unable to find details of the issue. Do you have multiple lines on the account? If so, it's possible that one of those has the permissions for making changes within the account. It might be worth asking to the team to do a complete reset of your My3 account, and starting a fresh registration.

Pete.

Re: Unable to make changes.

NikkiLa — Wed, 03 Sep 2025 12:20:58 GMT

I am having the same problem. Just got off the phone with a live agent and she checked all my details and even refilled my details again.

She says i should delete and reinstall the app.. I did that.. Still getting the same message just like the previous poster. And i can't top up, can't make any changes whatsoever. The agent said i should wait for 24 hrs and see if the changes would reglect.

Is there anything else that can be done to fix this?