topic Re: I got a new number and when I log in with it logs me into the old number acount in Account and services

I got a new number and when I log in with it logs me into the old number acount

Sonny1- — Sun, 10 Aug 2025 09:33:02 GMT

I got a new number under my name Sonny

and when I log into the new number on the app it logs into my old number under my dads name

Re: I got a new number and when I log in with it logs me into the old number acount

PeteG — Sun, 10 Aug 2025 15:29:16 GMT

Hello there.

Welcome to Three Community.

There shouldn't be any way for My3 to sign into an account that's in someone else's name. It sounds like either the My3 app is signing into the last account it was signed into, or the account isn't actually in your name, but is in your fathers name with you as a registered user.

I'd recommend uninstalling the app, then installing it again, then signing into your new number which should be registered with your own email address. If it's still not taking you to the right account, it could mean it's in your dads name.

Pete.

Re: I got a new number and when I log in with it logs me into the old number acount

MichaelP — Thu, 04 Sep 2025 13:57:42 GMT

Hey @Sonny1-,

Was any of the advice given helpful or did it provide clarity? Please let us know.

Thanks,
Michael