topic Re: Dodgy chargers in Account and services

Dodgy chargers

Againstdodgy3 — Mon, 01 Sep 2025 22:48:23 GMT

3 Mobile running scam service now. when I was abroad, they have downloaded one kilobyte to my phone and charge me £5 every time it’s been downloaded. On this way, they have charged me nearly £200. I complain, but they said they can’t do anything go and complain to the ombudsman.

Further my rolling contract is £14 suddenly they start charging me £25 without telling me without any reason.

Are there any government or organisation that we can complain about this?

I can’t even leave three Mobile. Their 65075 to get PAC is not working eaither.

Three playing very dirty by using some indian customer services. There are no one we can talk in UK.

Re: Dodgy chargers

jr0 — Thu, 04 Sep 2025 09:04:21 GMT

You should be able to get a PAC or STAC. You can always talk(333) or chat with costumer service and they will help you with this.
Thank you for you rant. Godspeed.

Re: Dodgy chargers

MichaelP — Fri, 05 Sep 2025 09:59:35 GMT

Hi there,

I understand the stress that such a high charge is causing you. We can't check your account details from here, but was an explanation give to you on how these charges built up?

Is the increase from £14 to £25 occurring every month, and did this immediately increase between the two amounts, or was there gradual increases? The reason I ask is that April price increases take place each year.

If you find that the increase to £25 was a one-off, I'd recommend downloading your bills via My3 and checking the itemised breakdown to see what happened.

The Ombudsman would be the next best step if your complaint outcome isn't satisfactory.

If you’ve only got 1 number with us, you can get your PAC by texting PAC and your date of birth (DDMMYY) to 65075.

Other options to obtain your PAC:

My3

Log into My3
Select Plan
Scroll down to Leave Three, then click Get a PAC or STAC code

Your PAC and its expiry date will then be shown immediately. And if you’re leaving before your contract end date, your early termination fee will also be shown.

Three app

Log into the Three app
Tap Account
Tap Help
Tap Leave Three
Follow the on-screen instructions to get your PAC

Alternatively, you can chat with Customer Services, who will arrange for a PAC to be sent to via text and email.

Thanks,
Michael