topic Re: Auto renew data plan in Account and services

Auto renew data plan

Elsa — Sun, 07 Sep 2025 23:04:39 GMT

I currently have an active 40GB data pack-ITU which will expire on 26 September. I want to switch to a 60GB auto-renew data plan, but when I try to add this plan to basket, there is an error message saying that I cannot have more than one active data plan.
Does it mean that I can only purchase the new 60GB auto renew data plan on 26 Sep? Or can I do it on 25 Sep? Otherwise, will it affect my data usage on 26 Sep?

Re: Auto renew data plan

Maxine — Mon, 08 Sep 2025 11:09:15 GMT

Hey Elsa,

Welcome to the Three Community!

Thank you for reaching out. To resolve this issue, we recommend waiting until your current pack has completed before attempting to add a new one. This will prevent any potential conflicts with existing packs on the system. Because this is a Pay As You Go pack, theses can't be stacked.

Maxine