topic No incoming calls after porting my number yesterday in Account and services

No incoming calls after porting my number yesterday

RR79 — Tue, 09 Sep 2025 06:24:39 GMT

Hi… I’ve just had my number ported over from talkmobile to 3 and I can’t receive incoming calls, I can ring out send and receive texts us the internet etc just not receiving calls, I’ve put my old Talkmobile sim card in my tablet and it still has signal and if my partner rings me my tablet starts ringing not my phone.. any help would be much appreciated

rich

Re: No incoming calls after porting my number yesterday

jr0 — Tue, 09 Sep 2025 09:09:09 GMT

sounds like your porting may have not been completed yet. When was it scheduled for?

Both networks have a set of tasks for porting any number and from my understanding these are carried independently and at different times. And that's why they recommend to wait 24 hours from the porting date

Re: No incoming calls after porting my number yesterday

MichaelP — Wed, 10 Sep 2025 09:31:58 GMT

Hi there @RR79,

That's not ideal! It may have been that the port hadn't been fully completed when you were experiencing this.

Have you found that you're still unable to receive incoming calls, or have things settled down and been fully transferred?

Thanks,
Michael

Re: No incoming calls after porting my number yesterday

JonathanB — Tue, 16 Sep 2025 15:50:04 GMT

Hi Rich,

We didn't hear back from you. Has this been solved, or do you still need any help? Please let us know either way.

Thanks,
Jonathan