topic Re: Data allowance from existing data pack finished early, why can't I buy the same new data pack? in Account and services

Data allowance from existing data pack finished early, why can't I buy the same new data pack?

Rhysicle — Mon, 07 Oct 2024 13:38:33 GMT

Data finished a week early.

I have topped up the usual amount.

Cannot see (on the app) or hear (over the phone) any option to let me buy the same data pack. I'm only seeing options for add-ons. I simply want to restart a new data pack of the same amount.

Re: Data allowance from existing data pack finished early, why can't I buy the same new data pack?

KateS — Tue, 08 Oct 2024 13:26:55 GMT

Hey @Rhysicle,

Data Packs last 1 month. If you run out of data before the end of the 1 month period, you can grab a Data Add-on, which will boost your allowance.

Data Packs don't stack - once your Data Pack has expired, you can buy another, which is why you aren't able to see this option at the moment, as your Data Pack has another week before expiry.

Let me know if you have any further questions.

Thanks,

Kate

Re: Data allowance from existing data pack finished early, why can't I buy the same new data pack?

ToSe — Tue, 09 Sep 2025 11:22:56 GMT

My data pack is due to expire in three days. I am going abroad tomorrow, so if I was to buy a data add on, would it expire in three days too or continue for a month? I’m finding your services extremely stressful to use and I am considering changing provider.

Re: Data allowance from existing data pack finished early, why can't I buy the same new data pack?

MichaelP — Wed, 10 Sep 2025 10:57:14 GMT

Hi there @ToSe,

If your data pack is due to expire, you can purchase an add-on to keep you going until and after your data pack is refreshed.

The add-on lasts for 1 month, so if you purchase a new Data Pack or have it set to auto-renew, the add-on will still carry over separately and provide extra.

Please note, that the data add-ons can also offer some roaming allowances.

Thanks,
Michael