topic Re: My data add ons are refusing to cancel in Account and services

My data add ons are refusing to cancel

jasongib05 — Sun, 21 Jul 2024 01:48:27 GMT

I've had two monthly boosts for a few months now and I've tried to cancel them multiple times by going on the app and pressing remove on them. However, if I changed tab and go back, or close and reopen the app, the add ons reappear. Same thing with the online My3 version but if I refresh the page the add ons reappear. Please help me.

Re: My data add ons are refusing to cancel

PeteG — Mon, 22 Jul 2024 17:58:14 GMT

Hello.

Once you remove them, you should get confirmation that the request has completed. However, they addons will still be active within the current month since you've been charged for that, and they will drop off once the allowance refreshes for the following month.

Pete.

Re: My data add ons are refusing to cancel

skc2025 — Thu, 11 Sep 2025 12:56:47 GMT

This same thing has been happening to me for years. Customer support has not been helpful at all and I'm being charged hundreds extra. I feel like I'm going crazy, they're saying I never cancelled my add-ons, when I did verbally over the phone and on the app. Did you end up getting a resolution?

Re: My data add ons are refusing to cancel

sdw — Fri, 07 Nov 2025 13:05:44 GMT

This is happening to me too - there is no option to cancel the add on, even though the t&c says it can be cancelled anytime. I requested the removal several times and the last time I contacted customer service to cancel my add on they said: "I will flag it to the concern team as currently we are not getting any option to deactivate the add on right away".