topic Re: Account Issues (Error 500) in Account and services

Account Issues (Error 500)

Skipper — Thu, 28 Nov 2024 17:50:27 GMT

Hi there.

Pay as you go user here.

For more than 2 weeks i am not able to access my account. I can login but I cannot see any details of my account.
Instead I receive an error “There's an error

We're fixing it. Please try again soon.

Error Code: 500”

I have tried from both ios and android, thru three app, multiple browsers, incognito mode and the same thing happens in all situations.

I even contacted the live support agents, and for almost 1 hour keep trying without success. They have tried to create me a new account, i create a new email address, but when I m tring to create new account with new email it s said that the email cannot be used (keep in mind is new email not used ever).

I’m currently overseas, unable to contact any store.

Any ideas please?

Re: Account Issues (Error 500)

Geluk — Thu, 28 Nov 2024 19:33:04 GMT

Call 3 CUSTOMER SERVICE on "333"😄

Re: Account Issues (Error 500)

Skipper — Sun, 26 Jan 2025 19:12:47 GMT

Thanks for the awesome reply.

I spoke with the support and they are not able to help me. They put me thru different departments without any succes.

Anyway since the last 2 updates now I’m able to access the application but still no possible to make any other things like top-up, data packs etc.

Re: Account Issues (Error 500)

PeteG — Mon, 27 Jan 2025 10:49:44 GMT

Hello, Skipper.

Sorry, I'm not sure what you mean, can you explain the error you're getting or describe the steps you're taking to get there?

Pete.

Re: Account Issues (Error 500)

Skipper — Tue, 28 Jan 2025 16:13:26 GMT

Hi Pete,

So, I open the Three App > Enter the account phone number > Enter > Than the main page appear. After if I like to go for example buy top up some moving blue small circle appear and after finish loading this page it shows me “

There’s an error

We're fixing it. Please try again soon.

Error Code: 500”

Re: Account Issues (Error 500)

JonathanB — Fri, 07 Feb 2025 17:17:33 GMT

Hi @Skipper,

Are you still experiencing these errors? A new app update was released on the 30th of January, please let us know if this persists on the new version?

Thanks,
Jonathan

Re: Account Issues (Error 500)

Easyjet — Mon, 01 Sep 2025 07:21:48 GMT

I've been trying for weeks to get three plus all I get is error 500, no point digital assistant,it like going on a roundabout.Help!

Re: Account Issues (Error 500)

Skipper — Sat, 13 Sep 2025 07:59:05 GMT

@Easyjet there is no point… i did not used the three app in last months. Over this months i have noticed plenty updates and I thought they have fixed the problem. Today I have tried again and the problem still exists!! Almost one year since I have this issue and still nobody can fix it…

Re: Account Issues (Error 500)

Skipper — Sat, 13 Sep 2025 08:01:41 GMT

Hi @JonathanB sorry for very late reply. I have checked today and the problem still exists. Any advice?

Re: Account Issues (Error 500)

JonathanB — Mon, 15 Sep 2025 15:02:15 GMT

Hi @Skipper,

It seems like there must be some factor specific to the account, as My3 is generally working okay, I'm not aware of a widespread issue. You mentioned trying different browsers too, so is it the same 500 error on both the Three App, and when logging in on the Three website too?

@Skipper wrote:

I open the Three App > Enter the account phone number > Enter > Than the main page appear. After if I like to go for example buy top up some moving blue small circle appear and after finish loading this page it shows me

Does this trigger on any page after the landing page or when attempting specific actions?

Thanks,
Jonathan