topic Re: Large bill that should be smaller? in Account and services

Large bill that should be smaller?

NickoC84 — Tue, 16 Sep 2025 18:42:39 GMT

I upgraded from 4G internet at home which cost around 25 pound a month to the super duper Three existing customer offer of 5G at just 16 pounds a month, this was over a month ago. I am also a Three customer on the phone which is another 25 pound or so a month. So in theory I should only be paying around 40 pounds a month. Three have giving me a bill which I assume is a combined bill of home internet and phone when it states Number of connections 2. They have hit me for a combined total of 58 pounds. Now I understand I got charged for the shinny white 5G wireless router because some things are not free but should I get in touch with Three or wait until the next bill?

Re: Large bill that should be smaller?

JadeF — Wed, 17 Sep 2025 09:47:39 GMT

Hey @NickoC84

Welcome to the Three Community page.

Yea come have a chat with the Customer Service team and they'll get access to your bills to clear this up for you.

Thanks, Jade.

Re: Large bill that should be smaller?

JonathanB — Tue, 23 Sep 2025 13:22:02 GMT

Hi @NickoC84,

Did you manage to get to the bottom of this? Please let us know how things have turned out, and whether you still need any help.

Thanks,
Jonathan