topic Re: Data problem in Account and services

Data problem

Luvillalba — Tue, 16 Sep 2025 21:52:35 GMT

I bought an ilimited plan for a month (payed 50 pounds) at the airport because i'm on holiday. The saleswoman told me the sim works in all europe during muy trip. After one day my account inform 0 (Zero). Doesn't work. I'm wondering ir it's a scam. I need an urgente answers and Solutions from someone from three...

Re: Data problem

JadeF — Wed, 17 Sep 2025 10:23:00 GMT

Hey @Luvillalba

Welcome to the Three Community Page.

I don't have access to your account information from this platform to check this for you.

Is this a pay as you go SIM? Did you activate the SIM before you left the UK?

Jade

Re: Data problem

JonathanB — Tue, 23 Sep 2025 13:20:28 GMT

Hi @Luvillalba.

We never heard back from you. Did you manage to get this sorted out, or do you still need help? Please let us know either way.

Thanks,.
Jonathan