topic Re: Managing sons account in Account and services

Managing sons account

markie1966 — Sun, 21 Sep 2025 18:06:43 GMT

Hi all

i pay for my sons account atm but i was wondering how to see his account thru the app or website. He has just informed me his data has run out while at work and if i try to log in on his account using his number it bounces straight to my account. is there any way to link his account to mine to access thru one account?

Re: Managing sons account

jr0 — Mon, 22 Sep 2025 17:35:06 GMT

I think so, but this can only be done by the support/costumer services

Re: Managing sons account

PeteG — Mon, 22 Sep 2025 17:38:02 GMT

Hello there.

If both accounts are in your name, you can link them so that you can access both with your single log in. You can do that by logging into your My3 for your number via the app, then heading over to Account, then Account Settings, then Link other Account or Number.

Pete.

Re: Managing sons account

kater573 — Mon, 27 Apr 2026 13:58:50 GMT

Just wondering if this worked for you? It hasn't for me.

Re: Managing sons account

JonathanB — Tue, 28 Apr 2026 11:23:11 GMT

Hi @kater573,

If you've not been able to link an account using the self service option Pete described, you can also have this done through customer services, as long as you're the account holder and all your details match for both accounts.

Thanks,
Jonathan