topic sort error of payments on my Bank Account in Account and services

sort error of payments on my Bank Account

fergmaun — Fri, 26 Sep 2025 08:27:44 GMT

Dear Sir or Madam

I have been on live chat on Monday and got a link by text for me to uploaded proof of my ID and Bank Statement on Monday 22 September 2025 but no confirmation yet if you recived it yet.

I am trying to sort error of payments on my Bank Account.

I was topping up my Three mobile UK with £60 on the Three UK website and for some reason 2 payments didn’t go through. Three website had error message twice.

One payment out of 3 worked and that payment went through on 27 August at 18:28 account.

My Santander account has been debited 3 times instead of once.

All the best

Fergus

Re: sort error of payments on my Bank Account

PeteG — Sat, 27 Sep 2025 09:05:55 GMT

Hello there.

That's not so great. I'm no sure what would of caused that to happen. It could be that the payments went into a reserved state, and got held there for longer than expected, or perhaps the add ons actually completed their purchase and were stacked on the account.

There's no way to know for sure from here as no one here can access your Three account, so I'd recommend reaching out to the Support Team to get the account checked out and explore the available options.

Pete.

Re: sort error of payments on my Bank Account

JonathanB — Fri, 10 Oct 2025 11:49:07 GMT

Hi Fergus,

Did you manage to get this sorted out with customer services? Please let us know if you need any more help with this.

Thanks,
Jonathan