topic Re: No access to 3 account or contract in Account and services

No access to 3 account or contract

Fizz — Thu, 25 Sep 2025 07:38:51 GMT

I have a three contract for a portable wifi data hub that isn't on my account. I have been trying to cancel this for a few years now and it has resulted in hundreds of pounds lost. I have checked everywhere for any details or access to the account and have found none, but the money consistently leaves my account every month for a service I haven't used nor want for years.

I have contacted three support line via call, and have had no luck spending hours at a time being transferred from department to department in a loop I can only compare to the 7 layers of hell. Any help would be wonderful.

Re: No access to 3 account or contract

PeteG — Fri, 26 Sep 2025 08:37:38 GMT

Hello, Fizz.

It's disappointing to hear your having issues finding the details for the account. The SIM card should have the phone number for the account on it, which you can access through the devices admin page. Alternatively, you should be able to use the reference number for the direct debit to help the support team identify the account, since that reference number is your account number.

Pete.

Re: No access to 3 account or contract

JonathanB — Tue, 30 Sep 2025 15:41:03 GMT

Hi @Fizz,

Did you manage to resolve this issue last week? Let us know if you still need any help.

Thanks,
Jonathan