https://community.three.co.uk/t5/Account-and-services/ongoing-complaint/m-p/62921#M13916 <P>ongoing complaint has been going on for some weeks where 3 have a been charging us for 5 years for a phone we have never had . 3 have agreed this was a mistake and have agreed to refund the money. When though its going on and on we get a update every week with the same spin its in the hands of the banking team with no final figure and when it will be paid the staff are reading off a script every week fobbing us off with spin delaying the resolve .</P> Sat, 27 Sep 2025 16:50:46 GMT Gazza 2025-09-27T16:50:46Z https://community.three.co.uk/t5/Account-and-services/ongoing-complaint/m-p/62921#M13916 <P>ongoing complaint has been going on for some weeks where 3 have a been charging us for 5 years for a phone we have never had . 3 have agreed this was a mistake and have agreed to refund the money. When though its going on and on we get a update every week with the same spin its in the hands of the banking team with no final figure and when it will be paid the staff are reading off a script every week fobbing us off with spin delaying the resolve .</P> Sat, 27 Sep 2025 16:50:46 GMT https://community.three.co.uk/t5/Account-and-services/ongoing-complaint/m-p/62921#M13916 Gazza 2025-09-27T16:50:46Z https://community.three.co.uk/t5/Account-and-services/ongoing-complaint/m-p/62932#M13918 <P>Hello there.&nbsp;</P> <P>Oh that's not so great. I image that investigating the issue might take a bit of time for the team, since the account would have been started 5 years ago. Fingers crossed they will be able to come back to you with progress soon.&nbsp;</P> <P>Pete.</P> Sun, 28 Sep 2025 09:25:07 GMT https://community.three.co.uk/t5/Account-and-services/ongoing-complaint/m-p/62932#M13918 PeteG 2025-09-28T09:25:07Z