topic Phantom account. And bills in Account and services

Phantom account. And bills

Cassa — Sun, 05 Oct 2025 01:20:42 GMT

Hi can anyone help. I keep getting a bill every month but I do NOT have an account or device and do not use any 3 service. I ring them every month and they confirm I have no active service. How can I speak to someone at three who can advise me. I have no telephone number with 3 so never get anywhere.

Somewhere must be an old account maybe but customer service can tell me where it is. I don't know what it's for and they say the have resumed my service.

I have contacted support so many times then receive another bill.

Can anyone tell me how to resolve this please

Re: Phantom account. And bills

Geluk — Sun, 05 Oct 2025 13:07:19 GMT

You clearly know how to contact them; just be persistent.

Re: Phantom account. And bills

PeteG — Mon, 06 Oct 2025 08:19:04 GMT

Hi there.

It sounds like you're already speaking to the team, whether that be on livechat or phone call. I'm a bit confused though, you mentioned they can't find it, but they were able to advise that they had resumed your service, I'm not really sure how they could provide that information without locating the account and passing security with you. Can you clarify?

Pete.

Re: Phantom account. And bills

MichaelP — Fri, 31 Oct 2025 11:23:20 GMT

Hi again @Cassa,

I'm just checking in with you on this, as we didn't hear back.

As you have indicated that you received a bill from Three, this will have a phone number and account number on it. You can use this to share with Customer Services, and they'll be able to find the account that has been attributed to you.

If the phone number and email address aren't accessible to you, the team may still be able to complete manual verification. Did you get another chance to explore this?

Thanks,
Michael