topic Complaint in Account and services

Complaint

Gazza — Tue, 07 Oct 2025 19:17:37 GMT

Ongoing complaint where '3' have admitted to charging us for a phone contract we never had . Now waiting for a refund we keep getting pushed back that that the complaints team in Mumbai are awaiting approval from a department in the UK this has been going on for over a month excuse after excuse . Mumbai are unable to give us contact details of the department in the UK , surprise , surprise . Come on '3' just pay up !

Re: Complaint

MichaelP — Wed, 08 Oct 2025 10:50:53 GMT

Hello @Gazza,

I understand your frustration with this, especially as you've been waiting for the matter to be resolved.

I'm going to send you a PM to request some additional info, then we'll have a look at how best to help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael