topic Re: Customer complaint in Account and services

Customer complaint

AshrafulAfnan — Tue, 14 Oct 2025 15:09:06 GMT

There used to be an option in both my three app and the website to see the current or previous complaints update. Did they remove that option or something. I got an email to log in to th app and see the update but it takes me to the homepage

Re: Customer complaint

CeAr0000 — Wed, 15 Oct 2025 10:16:38 GMT

Yes they did. The guy I spoke to yesterday told me that I can see my complaint... by doing a SAR. They are beyond crazy and the Ombudsman, when I get to them, will tear them a new one.

Re: Customer complaint

MichaelP — Wed, 15 Oct 2025 13:59:34 GMT

Hello @AshrafulAfnan,

Apologies for any confusion caused by this, and I understand it's important for you to get an update on your complaint.

We've been updating the app and this feature has been removed. I've passed across feedback to correct the messages you received about logging in to check, as this is inaccurate.

If your complaint is ongoing, please have a chat with Customer Services to get an update.

Thanks,
Michael