Cannot top up - every card fails

dot — Sat, 18 Oct 2025 10:23:03 GMT

I am trying to top up online with Three. Every card fails.

I have tried 5 cards I have checked with 3 banks. There is no problem with the cards and I am using them every day on other sites and in stores.

There is no way to delete a saved card on the Three website or in the App.

The online help agent gave me a link - the card failed again. Then they just dropped the chat.|

At this point I am ready to give up on Three. It should not be this difficult.

It is CRAZY that I cannot delete or edit a saved a card.

I see several people having very similar experiences here.

Not sure what to do, except to go to another service. Vodafone perhaps?

Re: Cannot top up - every card fails

JonathanB — Mon, 20 Oct 2025 15:12:33 GMT

Hi @dot,

Sorry to hear you've been having trouble with making a payment, and with updating your cards.

The easiest way to view and remove any saved cards is via the Three App. Go to Account tab - account settings - saved cards. Here you can see the cards that you have saved and choose to remove it. However if you have a recurring payment set up, you will first need to cancel the recurring payment instruction associated with the card, before the card itself can be removed.

Hope this helps!
Jonathan

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Cannot top up - every card fails

Re: Cannot top up - every card fails