topic Re: I left 3 for a year & decided to go back June 2025 with Pay as you Go, keeping same number! in Account and services

I left 3 for a year & decided to go back June 2025 with Pay as you Go, keeping same number!

UrsW — Tue, 14 Oct 2025 08:00:15 GMT

Went back to 3 after year with o2, same number but payg! Unfortunately 3 did not cancel my original monthly account I’d had for years so first £20 I paid went into this account!
Now whenever log into my account it just shows historical data. Tried to speak to someone +447782333333 several times to be told 'unable to connect you, try later'. Losing my patience with 3, despite having Austrian sim which works perfectly, may go elsewhere when next in UK unless 3 can delete old account & I can re-register, someone 🙏help

Re: I left 3 for a year & decided to go back June 2025 with Pay as you Go, keeping same number!

MichaelP — Wed, 15 Oct 2025 09:11:11 GMT

Hi there @UrsW,

Welcome back to Three, and I can understand it's not ideal to see your old account details after returning to the network.

I'm going to send you a PM to put you in touch with some colleagues to help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael

Re: I left 3 for a year & decided to go back June 2025 with Pay as you Go, keeping same number!

JonathanB — Wed, 22 Oct 2025 14:00:14 GMT

Hi @UrsW,

Did you get a chance to check in with the team Michael suggested, or did you find another solution? Please let us know if you still need help with this.

Thanks,
Jonathan