topic Re: no active line found in Account and services

no active line found

coolhandluke — Wed, 14 Aug 2024 08:44:59 GMT

I can not login to my account no active line found

Re: no active line found

JonathanB — Thu, 15 Aug 2024 10:45:25 GMT

Sorry to hear this. Are you using the same log in details to access your Three Community account here? Did you leave Three and rejoin us at a later stage, or did you have more than one number and cancel one of them?

Thanks,
Jonathan

Re: no active line found

Sapphira — Thu, 19 Sep 2024 18:17:29 GMT

Hi Jonathan, I am having this issue as a returning customer. I spoke with someone at three who closed my app account and asked me to re-register. I am still seeing “you have no active plans”. However when I go into manage account, my info from my old contract in 2022 is showing. I explained this to agent on the phone who wasn’t sure what else to do. My account number is showing my old account number, he couldn’t change this to my new account number.

what can I do about this, I really want to be able to view my usage etc!

thank you

Re: no active line found

PeteG — Fri, 20 Sep 2024 17:39:05 GMT

Hello there.

It's disappointing to see you're having issues getting access to your information. It sounds like your accounts might need to be merged together into one account in order to have your My3 account set it's self up on an account that has your plan.

Once that's done, you'll likely need to re-register again, but hopefully that'll be it sorted. Pop through to the Support Team and let them know you'd like to merge your accounts into one.

Pete.

Re: no active line found

Wilksie — Thu, 23 Oct 2025 22:25:38 GMT

I’m having this same issue. I left Three last March and I’m now back as a returning customer (from O2) but I’m seeing the same as you.

There is no way to access my account as it’s still the old account number. How did you fix this?