topic Re: Cancel roaming pass in Account and services

Cancel roaming pass

Max6 — Mon, 03 Nov 2025 15:55:06 GMT

Hi, I ended up buying 2x 3 days roaming passes because I did not see the confirmation and 1st add on was not immediately activated so I purchased another one thinking it did not go through. I only needed 3xdays so I want the unused pass cancelled. Just so you know I already called customer service and they said they couldn't do anything until monthly bill goes through which I find very strange given I am calling about an unused product. What is your policy for cancellation of unused products bought in error?

Re: Cancel roaming pass

Geluk — Mon, 03 Nov 2025 17:52:31 GMT

You don't deal with such matters on a community forum; raise with id via CHAT page.

Re: Cancel roaming pass

MichaelP — Tue, 04 Nov 2025 10:13:09 GMT

Hi @Max6,

Generally, these add-ons would only be refunded in exceptional circumstances, but the purchase may also need to reflect on the account billing for this to be considered.

You can also keep the roaming pass on your account to use on a future trip, as these remain valid for use at any time that your remain as a Three customer.

Please have a chat with Customer Services when your next bill is generated, and they'll discuss if there's anything that can be arranged.

Thanks,
Michael