topic Re: Cannot Topup in Account and services

Cannot Topup

KieranFe — Mon, 06 Nov 2023 12:05:09 GMT

I am a 'Pay as you go' customer. I normally top up monthly using my debit card by calling 333… Simple...

But today there seems to be an issue? I get as far as using my registered card, and the automated voice says there is a problem and try later… I tried downloading the app (which has historically never worked for me) and no joy… i tried online and no joy… I tried calling 3, but that just takes me back to the options i would get by calling 333..

I've been trying all morning, and I think this is my only avenue of raising an issue… albeit very publicly… Is there an issue today 3?

I really need to make some calls…..

Re: Cannot Topup

KieranFe — Mon, 06 Nov 2023 13:29:38 GMT

To follow up... I finally go to have a 'live chat' with 3 and was told:

Apologies as there is some issue with the pay as you go top up and payment system due to which I am unable to reset the top up details for the number or generate a payment link for the mobile number

I would request you to give us 24 hours to get the payment issues fixed

Seems to be a bigger issue, yet not mention of it.

Re: Cannot Topup

KieranFe — Tue, 07 Nov 2023 09:25:52 GMT

A day later I'm still not able to add any credit... either via the app or by calling 333 and going through the usual process...?

am i the only one with this issue? how do you speak to a person on 3?

Re: Cannot Topup

KieranFe — Tue, 07 Nov 2023 10:08:00 GMT

I was finally able to top-up via a 'Live Chat' with 3... if anyone else is having the same issue, thats a temporary solution

Re: Cannot Topup

stebo — Wed, 05 Nov 2025 19:26:19 GMT

I have been trying for weeks to topup using credit cards. It never accepts any of them so each time I have had to buy a topup voucher in a local shop. I wonder how much longer this will go on before I change providers? You would have thought that a major company that has just joined Vodaphone would be run a bit better then this one.

Re: Cannot Topup

KC55 — Sun, 15 Feb 2026 10:29:05 GMT

Still the same Feb 15 2026 - tried 4 different cards and google pay, but same result every time - "Please try a different card". So I've got a new sim that I can't use... 😠 Not a very inspiring start