topic Re: Incorrect 12GB fair usage texts and roaming charges in Account and services

Incorrect 12GB fair usage texts and roaming charges

Travelboff — Fri, 07 Nov 2025 10:04:11 GMT

On unlimited data package. Arrived in Thailand and turned on phone and mobile data. Within a few minutes received a text saying I had used 80% of data allowance, then a few minutes later a text saying I reached 100%. No way could I have used 12GB data as only just arrived. Now just got latest bill through and I have been charged £43 plus VAT for roaming. This cannot be correct. How do I go about sorting this out so I can use data? I travel overseas quite regularly have used Three for years and never had this happen before.

Re: Incorrect 12GB fair usage texts and roaming charges

PeteG — Fri, 07 Nov 2025 17:38:47 GMT

Hello there.

Welcome to Three Community.

When did you start your contract?

Pete

Re: Incorrect 12GB fair usage texts and roaming charges

Travelboff — Sat, 08 Nov 2025 01:45:00 GMT

Hi Pete, I started my contract on 22 Aug 2021.

Re: Incorrect 12GB fair usage texts and roaming charges

PeteG — Sat, 08 Nov 2025 17:29:36 GMT

Your contract doesn't feature Go Roam Extra, something that was offered on contracts taken more recently. You contract has Go Roam EU and Go Roam ATW. Since your contract doesn't have Go Roam Extra, you would have been charged for each MB used at £6 per MB.

Pete.