topic Re: Physical bill with address and name in Account and services

Physical bill with address and name

Samir-Kahvedzic — Sat, 08 Nov 2025 14:47:44 GMT

Hi,

I’m a Three prepay customer and I’d like to get a physical copy of a bill or statement that shows my name and full address. I am a prepay customer with a 120gb data-pack.

Hope it should include:

My full name
My address
My Three number/account details
The date of the bill/statement

Can you confirm if this is possible for prepay customers, and if so, how I can request it?
I’m happy to send my details (name, number, address, date of birth) via PM once a moderator replies.

Thanks in advance!

Samir Kahvedzic

Re: Physical bill with address and name

Geluk — Sat, 08 Nov 2025 20:15:31 GMT

For monthly accounts you log into your account on id mobile website; navigate to BILLS, where you can d.load

your bills in pdf format. [Or use the id APP]. Unsure what you'll see on your account type.

Re: Physical bill with address and name

Samir-Kahvedzic — Mon, 10 Nov 2025 03:21:22 GMT

Unfortunately still cannot find a way to download past bills in PDF. Is there any way to request a one time bill to be sent physically?

Re: Physical bill with address and name

MichaelP — Wed, 12 Nov 2025 12:32:30 GMT

Hello @Samir-Kahvedzic,

Unfortunately, PAYG accounts do not produce statements as all of your usage is paid for in advance and is not billed in a similar manner to Pay Monthly accounts.

For this reason, it wouldn't be possible to access such a bill/statement.

Thanks,
Michael