topic Re: Topped up 20 quid and allowance has gone in Account and services

Topped up 20 quid and allowance has gone

Sophrose10 — Mon, 17 Nov 2025 06:00:32 GMT

Topped up the other day allowance vanished its vanished twice anyone else had this issue.Payed 20 quid for nothing i have no idea what is up with my account i always trun my datq off and have only made less than a dozen phone calls .

Re: Topped up 20 quid and allowance has gone

JonathanB — Tue, 18 Nov 2025 11:54:02 GMT

Hi @Sophrose10,

I'm sorry to hear that your credit seems to have vanished. This shouldn't happen as there should either be usage to account for the credit, or perhaps you've topped up as a data pack where you'd have calls, texts, and data allowances rather than cash credit.

We won't be able to determine what's happened from here on the Community, but we'd recommend to get in touch and we'll check this out further.

Thanks,
Jonathan

Re: Topped up 20 quid and allowance has gone

MichaelP — Wed, 03 Dec 2025 12:45:43 GMT

Hi again @Sophrose10,

Were you able to get some clarity on how the credit was used?

Please let me know if you still need some help with this.

Thanks,
Michael