topic Re: Contract cancelation in Account and services

Contract cancelation

Vic1 — Sun, 09 Nov 2025 10:52:54 GMT

my contract with three network has ended and i called to say i won't be continuing with my contract. i had cancelled and moved to another network.

however, i have now gotten a notification about a bill for the month.

i have been trying to get through to an agent for some support. but i have not been able to connect on the phone lines, and there seems to be no email contact as well.

pls how do i resolve this, because the live chats seems to be a bot, and there is no option that suits my query.

Re: Contract cancelation

Paddiewack — Sun, 09 Nov 2025 12:52:19 GMT

When your contract ends,unless you give one months notice of termination,your service will continue on a month by month basis as per the Ts and Cs.I believe it’s the same for other networks. Depending on when you gave customer service notice it could be that this is your final bill. Check the period it covers. If you take issue with this your only option is to contact them again. There’s no problem getting through at all. Call 333 option 1 option 4 option 3. Easy!!!!!

Re: Contract cancelation

Skuz0071 — Sun, 09 Nov 2025 15:14:38 GMT

I rang 30 days before the end of my contract yet it makes no difference. It's like talking to the man on the moon. On my account it says submitted which has been like that since the end of my official end of plan ?

Re: Contract cancelation

Paddiewack — Sun, 09 Nov 2025 15:23:21 GMT

Check your bill. See the period it covers. I know that Three customer service isn’t the best believe me I do but if you persist you’ll get things sorted. The word submitted means just that;an order is pending on your account!

Re: Contract cancelation

Skuz0071 — Sun, 09 Nov 2025 16:04:01 GMT

You ring thirty days before your contract ends they say ring on the end date. No one likes to commit

Re: Contract cancelation

Paddiewack — Sun, 09 Nov 2025 20:56:45 GMT

Utter crap! You ring 30 days before your contract end date and give them notice. Then on the contract end date your SIM card drops off the network. I genuinely did it very recently as I had a mobile broadband connection that I hadn’t used in months. That’s it as simple as that. As for all the “nobody likes to commit” comment;more crap.

Re: Contract cancelation

Skuz0071 — Mon, 10 Nov 2025 10:25:59 GMT

I think not. To be told ring back nearer the end date of your contract.

Re: Contract cancelation

Paddiewack — Mon, 10 Nov 2025 10:38:54 GMT

I’ll leave it to you.

Re: Contract cancelation

Anonymous — Wed, 12 Nov 2025 10:21:20 GMT

They will tell you fibs, but just hold your ground. State that you are giving your 30 day notice as per contract and that the call is being recorded, take a note of the exact time and date. If you do it by webchat, remember to download the transcript as the end of the chat.

If you clearly stated your intention to cancel on a specific call, go through your phone logs and find the time/date of the call. Put in a Subject Access Request for a copy of that call, once you have the evidence, open a complaint and see how you get on from there.

Re: Contract cancelation

MichaelP — Wed, 12 Nov 2025 12:11:43 GMT

Hi @Vic1,

When you request to cancel your account, you'll always receive a final bill once the account is closed.

This final bill includes any usage of your Three account during the 30-day notice period, in addition to any pre-existing charges.

Did this bill appear to be a final bill, or a regular monthly bill?

Did you receive confirmation that your account was cancelled, and is the number now active with your new provider?

Thanks,
Michael

Re: Contract cancelation

Paddiewack — Wed, 12 Nov 2025 13:32:54 GMT

What evidence do you have that “they tell you fibs”?

Re: Contract cancelation

Anonymous — Wed, 12 Nov 2025 14:06:24 GMT

Well @Skuz0071 said "You ring thirty days before your contract ends they say ring on the end date. No one likes to commit" and I've been told similar myself regarding previous contracts. Also been mis-sold contracts by agents fibbing to get the sale. I've also been told to wait 7 days and I'll be contacted back and they never do. So I tend to believe that what Skuz0071 experienced is true, and you replied with "Utter crap!" I even have a CEO email saying that Three always inform customers about planned maintenance and again, they never do!

Re: Contract cancelation

Paddiewack — Wed, 12 Nov 2025 14:13:13 GMT

And I called thirty days before the end of a mobile broadband contract to cancel it and guess what ?…. it all went well! So as I previously said “utter crap” but x 2.

Re: Contract cancelation

Skuz0071 — Wed, 19 Nov 2025 10:26:29 GMT

Exactly why would I lie about such a thing. I have nothing to gain

Re: Contract cancelation

Skuz0071 — Wed, 19 Nov 2025 10:29:37 GMT

Why would I lie about it. Just because it went well for you makes it ok for everyone one else I think not. Obviously don't work for ofcom

Re: Contract cancelation

Paddiewack — Wed, 19 Nov 2025 10:32:43 GMT

You used the word lie not me. I said it was crap. I merely compared my experience with yours !

Re: Contract cancelation

Paddiewack — Wed, 19 Nov 2025 11:14:54 GMT

You keep mentioning the word lie. Let’s leave it at that.

Re: Contract cancelation

MichaelP — Tue, 02 Dec 2025 15:17:43 GMT

Hi @Vic1,

As I didn't hear back from you, I wanted to check in to see if this has been resolved.

Do you know if this bill was a final bill, and have you since gotten up and running with your new network under the same number?

Thanks,
Michael