topic Re: Adult content in Account and services

Adult content

Dazz — Thu, 20 Nov 2025 16:48:44 GMT

How can I turn off adult content

Re: Adult content

Paddiewack — Thu, 20 Nov 2025 17:14:25 GMT

If you mean you want to remove the adult content filter there are a number of options.
1) Via the Three app using a credit card.

2) Via a Three shop with your driving licence or passport.

3) Call customer service and ask them to do a soft credit search. This will confirm your eligibility and have zero impact on your credit score. Of course if you have a credit card you can use this when you call which would obviously negate the need for a soft credit check.

If you want to opt out of viewing adult content (There's a degree of ambiguity in your post) then you can do that,again via the app.

Re: Adult content

Anonymous — Thu, 20 Nov 2025 19:28:08 GMT

Can also turn it off and on, via the web account online - https://www.three.co.uk/account/manage-your-plan

However, since the Online Safety Act 2025, you may also have to submit to Age Checks on certain websites, including gaming, gambling, etc

Re: Adult content

MichaelP — Wed, 03 Dec 2025 11:12:33 GMT

Hello @Dazz,

The kind advice given by Clivejo and Paddiewack should help you with getting your adult content filter switched off.

Were you able to do this in the end? Please let me know.

Thanks,
Michael