topic Re: Fuze Forge Games - THREE’s latest Nightmare? in Account and services

Fuze Forge Games - THREE’s latest Nightmare?

20yearsCustomer — Thu, 20 Mar 2025 13:17:35 GMT

Following numerous complaints, it now seemed like Three have been hacked by allowing a third party (Fuze Forge Game) to scam innocent customers—some have noticed unauthorised charges on their bills, while others remain unaware and continue to be scammed.

In my opinion, this could be an inside job that requires thorough investigation by Three. It is highly suspicious that after lodging a complaint, Three confidently directs customers to contact the scammer for a refund.

As a victim of this odd phenomenon, I questioned Three about how I could possibly subscribe to an app using a router—a device without a screen or touchpad, designed solely to send and receive signals, not function as a mobile device.

Three has failed its customers. It’s time to admit that your system has been compromised and compensate the victims.

Re: Fuze Forge Games - THREE’s latest Nightmare?

Paddiewack — Thu, 20 Mar 2025 13:42:34 GMT

Oh man;with great respect this is not my day for listening to crazed conspiracy theorists. 👋

Re: Fuze Forge Games - THREE’s latest Nightmare?

PeteG — Fri, 21 Mar 2025 16:05:25 GMT

Hello there.

Welcome to the Three Community.

I can understand the frustration in being charged unexpectedly, but there no evidence to support your idea that there's been any security issue. Fuze Forge is a legitimate business, and they are able to charge through the Three Pay system when their services have been used.

When looking to query what has been charged, why it's been charged, and to ask for a refund, the right advice would be to speak to the 3rd party company to get that done.

I can understand that the hub doesn't have a screen, but every device you connect to it that has a screen would be fulfilling that role. If you'd like to prevent that company specifically from charging you, you can make that request to them.

Pete.

Re: Fuze Forge Games - THREE’s latest Nightmare?

Jp0988 — Fri, 21 Mar 2025 16:59:54 GMT

This is a legit issue. My mother has just discovered she has been charged multiple times in the last months, with no mistaken purchases made. If there was a valid purchase or an agreement to charges, there should be a receipt from fuze forge. When contacting Three they say to contact fuze forge as a third party provider, although they are not contactable through any method. A phone number was given by Three and it led to a random insurance company! Looking at their responses on trust pilot to other people’s complaints, they just share a website which looks fake and irrelevant to the company (digitalgp.com). It seems this is an ongoing issue which Three is refusing to address and they are refusing to accept responsibility. How can this even be allowed to happen? Unauthorised charges by a third party, that is a serious breach. What can we do other than cancel the direct debit from Three?

Re: Fuze Forge Games - THREE’s latest Nightmare?

20yearsCustomer — Sat, 22 Mar 2025 00:40:12 GMT

Hi Pete,

I understand that you work for or represent Three. Have you seen the overwhelming number of complaints on Google and Trustpilot about how Three has enabled unauthorized payments to Fuze Forge Games? Have you noticed that all of these complaints share one common factor—they all involve Three Home Broadband users who have been unexpectedly charged for Fuze Forge Games?

As a tech expert, I am fully aware of the devices connected to my Three Home Broadband, and I can confidently say that I have never subscribed to or interacted with Fuze Forge Games in any way.

As a representative of Three, would you be able to provide the correct contact details for Fuze Forge Games? Many frustrated customers, including myself, have been unable to find legitimate contact information to request an unsubscribe or seek a refund. Providing this information would at least demonstrate some level of support from Three.

Otherwise, the only reasonable course of action left for Three Home Broadband customers is to cancel direct debits and escalate this issue to the Financial Ombudsman and the Financial Conduct Authority. I am also compiling a case for Rip-Off Britain to expose this situation further.

Your response will be crucial in determining the next steps for affected customers.

Looking forward to hearing from you.

Re: Fuze Forge Games - THREE’s latest Nightmare?

DanielH57 — Sat, 22 Mar 2025 09:47:29 GMT

I think your reply is disgraceful. 😠

Re: Fuze Forge Games - THREE’s latest Nightmare?

PeteG — Sat, 22 Mar 2025 10:48:32 GMT

Hello there.

Welcome to the Three Community.

Digital Global Pass is the company that operates the service in question. It's them you would need to speak to in order to query charges, or get additional information about the FuzeForge service.

There's multiple contact options on their site within the "Contact" link at the bottom of the page. Email is one, and a phone number is also provided. I took the chance to check out the phone number and was able to get through to the support team. I didn't have subscription to cancel though, so that was as far as I could go, but there was another option on the phone to simply enter the phone number and have the subscription ended.

There is also the option to cancel the subscription by text, and the details for that are also in the contact link.

Pete.

Re: Fuze Forge Games - THREE’s latest Nightmare?

Paddiewack — Sat, 22 Mar 2025 13:00:22 GMT

Please explain why you think as such. After all you do seem to pop up on various Three bashing threads.

Re: Fuze Forge Games - THREE’s latest Nightmare?

PeteG — Mon, 24 Mar 2025 19:36:45 GMT

Hi there.

I can't say that I have noticed an overwhelming number of complaints on trust pilot and google in relation to 3rd party charges that are specific to Three. There are complaints in relation to 3rd party service charges, and they appear to relate to charges happening on most networks.

Carrier billing requires the service in question to have been accessed and used in order for charges to be applied. When a service is activated, the 3rd party that's billing you is required to notify the network, in this case Three, that they want to apply a charge. To do so, they need to supply Three with information that identifies your line. This information can only be obtained at the moment the connected account accesses the 3rd party service.

I mention the above because you've advised that you didn't use the service, and that you think it should be investigated. I don't doubt you had no intention of using a chargeable service, but it's much more likely that a mistake was made, or another user of the connection used it without you knowing, as apposed to the idea that a large business has decided to start charging users at random and has also somehow found a way to fake the unique information we use to identify user accounts. While I can't investigate the specific charges you have directly, you can speak to FuzeForge (Digital Global Pass) and they can give you details of what you were charged for. You can also ask them to refund you, and they may agree depending on the circumstances. They will ask for your phone number in order to know which account you are referring to. I think it's worth highlighting at this point that while the phone number lets them know who you are, it's not something that they would have been able to use at any point to charge you in the first place, the phone number is only part of the information that is exchanged during the transaction.

The contact number for FuzeForge is 0333 313 8756. You can also email them. If you head over to the FuzeForge page, you can click the 'Contact' link at the bottom, and the other contact details will be shown. When you contact them, you'll need to make sure to have the phone number for your Broadband account handy, as that's the account you've been charged on.

I hope you have success in requesting your refund, and hope you find some more satisfactory answers to any other questions you might have in relation to the charges.

Pete.

Re: Fuze Forge Games - THREE’s latest Nightmare?

Paddiewack — Mon, 24 Mar 2025 21:03:40 GMT

May I suggest you read some of the reviews relating to Furze Forge as shown online.They don’t exactly eulogise the company. They seem to show a pattern of what can at best be described as poor business practices (unsubstantiated of course) by aggrieved people who may (inadvertently of course) have grabbed the wrong end of the proverbial stick. Ring any bells??? 🤷‍♂️

Re: Fuze Forge Games - THREE’s latest Nightmare?

DanielH57 — Tue, 25 Mar 2025 11:39:25 GMT

Re: Fuze Forge Games - THREE’s latest Nightmare?

Paddiewack — Tue, 25 Mar 2025 11:47:01 GMT

The overladen bandwagon merchant rises from the ashes!

Re: Fuze Forge Games - THREE’s latest Nightmare?

DanielH57 — Tue, 25 Mar 2025 11:50:02 GMT

I just received a message from the three community stating I have registered with Furze Forge games, that it the first I have heard of them. And I have not registered with the games company or any other games company now or in the post, so it a scam. So the company that supplies the FurzeForge games service must me scamers because I have never, I repeat never registed with them. I use PayGo on three, and I don't see how they would get any of my payment info, unless the have stollen them via my secure payment system or hacked in to the three account system which store my secure details, if they have then three should be made accountable for their security or lack there off.

Re: Fuze Forge Games - THREE’s latest Nightmare?

Paddiewack — Tue, 25 Mar 2025 11:52:12 GMT

It’s “thereof” NOT there off!

Re: Fuze Forge Games - THREE’s latest Nightmare?

JonathanB — Wed, 26 Mar 2025 11:29:57 GMT

Hi @DanielH57,

You wouldn't receive messages from the Three Community informing you of charges to your account. You'll receive emails about your "subscriptions" (Topics here that you've commented on), so I can understand if you're getting messages when others are replying to this or other conversations you've participated in, but this forum Three Community doesn't send out messages like you're describing.

Do you mean that you've received a text from Fuze Forge notifying you of a charge?

Thanks,
Jonathan

Re: Fuze Forge Games - THREE’s latest Nightmare?

ioio — Tue, 01 Apr 2025 10:11:17 GMT

Hi Three,

I have never given my consent for my broadband account to be used as a payment platform. I have also never knowingly subscribed to Fuse Forge Games and have no knowledge of their services.

Under these circumstances, I do not believe it is fair that I am required to chase a third party to reclaim my money when I have no prior relationship with them.

I would appreciate your urgent clarification and support in resolving this matter.

Re: Fuze Forge Games - THREE’s latest Nightmare?

Paddiewack — Tue, 01 Apr 2025 11:25:08 GMT

Just a polite reminder that this isn’t customer service it’s a public discussion forum and your urgent clarification and support request will need to be directed to them as we’re all mostly customers like yourself.

Re: Fuze Forge Games - THREE’s latest Nightmare?

Thurlestone — Tue, 26 Aug 2025 12:23:04 GMT

I found they had done the same to me and I find it underhand of that organisation and three who should have stopped all membership without a confirmation from the three customer via a message.

Re: Fuze Forge Games - THREE’s latest Nightmare?

Neha — Fri, 10 Oct 2025 05:39:09 GMT

Same problem i m facing with three

Re: Fuze Forge Games - THREE’s latest Nightmare?

Neha — Fri, 10 Oct 2025 05:43:11 GMT

Thats not trusted company reply this like 3 are scamers and allow scamers to charge u money same thing happend with me