topic Re: Remove a three data pack and add a new one in Account and services

Remove a three data pack and add a new one

Fareed123 — Fri, 24 May 2024 12:10:28 GMT

Hello Three Community,

My 10 GB plus 2GB Data Pack add on will expire on 31st May 2024. Actually my Data has finished and I need the Data straight away and also this Data pack always falls short for me. So I have removed the current Data pack and I have bought 100 GB Data pack Auto renew Top up. The message says that previous data pack will be removed on 31st May.

My question is that as my payment for new Data pack is already deducted, so does it allow me to use the new data pack or I have to wait until 31st May?

Thanks

Re: Remove a three data pack and add a new one

PeteG — Sun, 26 May 2024 15:09:40 GMT

Hello.

If the old pack was removed and has finished it's allowance, you should be able to start a new pack and use the allowance from that one right away.

Pete.

Re: Remove a three data pack and add a new one

iqrazainabx — Tue, 04 Jun 2024 15:27:04 GMT

how did you remove the data pack?

Re: Remove a three data pack and add a new one

Rhysicle — Mon, 07 Oct 2024 13:11:23 GMT

How can I remove the existing data pack so that I can buy a new data pack? The data has run out a week early so I have topped up the usual amount and trying to use it to buy the same data pack and there isn't any option for that. There are options to buy all the other data packs but not the same one that I'm currently on. I need to buy the same one. Why should it be this difficult? There is absolutely no easy option to remove the current pack and the only options available are to buy data packs of higher price point which I don't need. I just can't wait another 6 days which is when this pack will expire and only then allowing me to buy a new data pack that cost the same. Strange system.

Re: Remove a three data pack and add a new one

Markas — Thu, 07 Nov 2024 08:21:40 GMT

How I do remove data pack ?

Re: Remove a three data pack and add a new one

PeteG — Fri, 08 Nov 2024 11:30:56 GMT

It would be removed when the allowance from it is finished, or when expire date for the pack has been reached.

Pete.

Re: Remove a three data pack and add a new one

allainbarrera05 — Sat, 01 Feb 2025 19:12:22 GMT

How about only 6 days you've used all of data we can't renew or top up easily?? Do we need to wait 30-31days to have a new data plan?

Re: Remove a three data pack and add a new one

JonathanB — Mon, 03 Feb 2025 17:25:28 GMT

Hi @allainbarrera05,

Sorry for any disruption this is causing for you. You can only have one "Data Pack" at a time, but you can add "Data Add Ons" whilst you wait for another Data Pack to be available.

Hope this helps!

Thanks,
Jonathan

Re: Remove a three data pack and add a new one

Sh3 — Sat, 05 Apr 2025 17:01:57 GMT

Remove my data pack of three sim

Re: Remove a three data pack and add a new one

Sh3 — Sat, 05 Apr 2025 17:03:25 GMT

Remove my data three sim

Re: Remove a three data pack and add a new one

PeteG — Sun, 06 Apr 2025 08:54:09 GMT

Hello there.

If you're asking to have an addon removed from your account, other community members won't be able to do that. You can make changes through the app or My3 online, or by contacting the Support Team

Pete.

Re: Remove a three data pack and add a new one

Oliviabrown — Fri, 28 Nov 2025 21:03:31 GMT

I ordered the wrong pack