topic Re: I cancelled my home broadband service in AUGUST 2025 AND NRETURNED THE ROUTER AS PER YOUR INSTRU in Account and services

I cancelled my home broadband service in AUGUST 2025 AND NRETURNED THE ROUTER AS PER YOUR INSTRUCTIO

harrystarkers — Tue, 02 Dec 2025 14:33:53 GMT

In August 2025 I cancelled my home broadband service, after 2 and a half years, and returned the equipment as per your instructions (i have a receipt). I am being pestered by phone calls and payment demands all referring to telephone accounts with my Home Broadband account number ********. It seems that your online service is dedicated to mobile phone sales and my attempts speaking to your service call centre has bean a complete waste of time. can you help?

Re: I cancelled my home broadband service in AUGUST 2025 AND NRETURNED THE ROUTER AS PER YOUR INSTRU

Geluk — Fri, 07 Nov 2025 19:57:29 GMT

Not a subject for a community forum; call 333, or use the CHAT page.

Re: I cancelled my home broadband service in AUGUST 2025 AND NRETURNED THE ROUTER AS PER YOUR INSTRU

Paddiewack — Fri, 07 Nov 2025 21:08:30 GMT

No! You need to contact customer service and vent your spleen with them.

Re: I cancelled my home broadband service in AUGUST 2025 AND NRETURNED THE ROUTER AS PER YOUR INSTRU

MichaelP — Tue, 02 Dec 2025 14:35:00 GMT

Hi @harrystarkers,

I'm sorry that this wasn't picked up sooner.

Has this device return since been registered, and has the Broadband service now been cancelled?

Thanks,
Michael