https://community.three.co.uk/t5/Account-and-services/Useless-website/m-p/65414#M14448 <P>Hey there.&nbsp;</P> <P>That's not ideal, it sounds like the app might be timing out or something like that. I can forward the feedback about that.&nbsp;</P> <P>For now, I'd recommend doing your chat through the Web, as a log in through the app isn't actually needed in order to do a chat with the team. Hopefully this will allow you to stay connected for more than 10 minutes.&nbsp;</P> <P>Pete.&nbsp;</P> Fri, 05 Dec 2025 11:07:37 GMT PeteG 2025-12-05T11:07:37Z https://community.three.co.uk/t5/Account-and-services/Useless-website/m-p/65404#M14447 <P>Trying to finalise an upgrade agreement. Can’t find it at all and everytime i went on chat (5 times) after about 10 mins or so it kept logging me out. Never been so stressed out (my head hurts)&nbsp;</P> Thu, 04 Dec 2025 22:18:33 GMT https://community.three.co.uk/t5/Account-and-services/Useless-website/m-p/65404#M14447 Broodychic 2025-12-04T22:18:33Z https://community.three.co.uk/t5/Account-and-services/Useless-website/m-p/65414#M14448 <P>Hey there.&nbsp;</P> <P>That's not ideal, it sounds like the app might be timing out or something like that. I can forward the feedback about that.&nbsp;</P> <P>For now, I'd recommend doing your chat through the Web, as a log in through the app isn't actually needed in order to do a chat with the team. Hopefully this will allow you to stay connected for more than 10 minutes.&nbsp;</P> <P>Pete.&nbsp;</P> Fri, 05 Dec 2025 11:07:37 GMT https://community.three.co.uk/t5/Account-and-services/Useless-website/m-p/65414#M14448 PeteG 2025-12-05T11:07:37Z https://community.three.co.uk/t5/Account-and-services/Useless-website/m-p/65415#M14449 <P>Call customer service on 333 rather than using chat.&nbsp;</P> Fri, 05 Dec 2025 11:07:50 GMT https://community.three.co.uk/t5/Account-and-services/Useless-website/m-p/65415#M14449 Paddiewack 2025-12-05T11:07:50Z