topic Re: struggling with auto renew in Account and services

struggling with auto renew

hullabaloo — Fri, 05 Dec 2025 13:23:46 GMT

sorry this might be a dumb question but i’ve checked everywhere on the 3 app and on the website version too and i can’t find anything out about if my plan will auto renew? my contract has 16 months left but my plan expires in exactly a week, i’m not sure how to tell if it’s going to renew automatically or not

Re: struggling with auto renew

PeteG — Sat, 06 Dec 2025 12:15:33 GMT

Hello there.

Welcome to Three Community.

I'm not really sure what you mean. It sounds like your question relates to Pay As You Go, however you've stated you're on a contract with 16 months left on it. If you're on a contract, the allowance renews automatically every month on the billing date.

Pete.

Re: struggling with auto renew

hullabaloo — Tue, 09 Dec 2025 23:39:29 GMT

sorry for being confusing : ( you answered my question though so thank you very much!!!!!!!

Re: struggling with auto renew

JonathanB — Wed, 10 Dec 2025 11:09:35 GMT

Hey @hullabaloo,

No worries at all. Glad to hear that Pete's advice was helpful. Thanks for popping back to confirm this.

Thanks,
Jonathan