topic Re: App stating my bill is overdue in Account and services

App stating my bill is overdue

Nicole1992 — Mon, 03 Feb 2025 19:40:13 GMT

Hiya, wondering if anyone else has had this issue. I’ve just logged into my Three app and along the top of the screen it says my bill is overdue and that it was due on the 20th January. I’ve had no correspondence from Three to confirm this, but realised I wouldn’t have anyway because the payment was actually taken from my bank account on the day it was due, I’ve just checked. Is this just a glitch in the app? I do have issues with the app from time to time.

Re: App stating my bill is overdue

Paddiewack — Mon, 03 Feb 2025 20:57:44 GMT

If you’re absolutely certain the payment was taken without a hitch (sorry don’t mean to sound condescending) then your only way forward is to call 333 and speak to customer service. Sorry but that’s the only answer you’re likely to get on this forum

Re: App stating my bill is overdue

Nicole1992 — Mon, 03 Feb 2025 21:43:27 GMT

No thats great, thank-you for your help!

Re: App stating my bill is overdue

Colin64 — Tue, 04 Feb 2025 08:30:48 GMT

Hiya Nicole, exactly the same thing has happened to me on the app. Money taken 20th Jan, but app states overdue.

Re: App stating my bill is overdue

JonathanB — Tue, 04 Feb 2025 09:52:18 GMT

Hi @Nicole1992, @Colin64,

Thanks for reporting this, I've passed on your feedback so that an internal team can look into if there's an issue with the app. If you've any concerns that there could be a late payment you can also get in touch with 333 or using the options here as @Paddiewack suggested.

Thanks,
Jonathan

Re: App stating my bill is overdue

Nicole1992 — Tue, 04 Feb 2025 10:02:30 GMT

Hi Colin, I’ve never had this problem before but thought it was strange as I haven’t been cut off etc. I can still make and receive calls. I will speak to them today, if I have any updates I will let you know.

Re: App stating my bill is overdue

Nicole1992 — Tue, 04 Feb 2025 10:02:51 GMT

Thank-you Jonathan!

Re: App stating my bill is overdue

Colin64 — Tue, 04 Feb 2025 10:14:30 GMT

Thank you Jonathan. Not just the app, access via web also shows same position, my “20th Jan payment is overdue” yet “payment history” is showing the payment.

Re: App stating my bill is overdue

Anonymous — Tue, 04 Feb 2025 10:27:58 GMT

I have been having this issue too. I think it’s a bug with the app as the payment shows on my NatWest app

Re: App stating my bill is overdue

Laura56 — Tue, 04 Feb 2025 21:19:35 GMT

The same thing has happened to me. My direct debit came out on the 22nd Jan, and now there is another payment for more money which is apparently outstanding from the same date.

Re: App stating my bill is overdue

Nicole1992 — Tue, 04 Feb 2025 23:36:03 GMT

Hi Colin, I have spoken to someone from Three on the phone and they have confirmed it’s an app error. I hope this helps!

Re: App stating my bill is overdue

Nicole1992 — Tue, 04 Feb 2025 23:36:49 GMT

Hi, I have spoken to someone from Three on the phone and they have confirmed it’s an app error. I hope this helps!

Re: App stating my bill is overdue

Nicole1992 — Tue, 04 Feb 2025 23:37:09 GMT

Hi Laura, I have spoken to someone from Three on the phone and they have confirmed it’s an app error. I hope this helps!

Re: App stating my bill is overdue

Colin64 — Wed, 05 Feb 2025 01:05:52 GMT

Many thanks Nicole for the update. I have since looked in app and online and 3 appear to have fixed the error.

Re: App stating my bill is overdue

JonathanB — Wed, 05 Feb 2025 17:24:01 GMT

Fab news @Colin64, glad to hear this is back to normal now. Please let us know if you see any more unexpected messages or glitches on the Three App.

Re: App stating my bill is overdue

JonathanB — Wed, 05 Feb 2025 17:25:01 GMT

Hi @Anonymous,

Are you still seeing that message when you log in? Did you also pay on the 20th Jan?

Thanks,
Jonathan

Re: App stating my bill is overdue

JonathanB — Wed, 05 Feb 2025 17:25:46 GMT

Hi @Laura56,

Thanks for reporting this, has this issue been fixed since you originally posted, or do you still see this message on your My3?

Thanks,
Jonathan

Re: App stating my bill is overdue

Rocketdog73 — Mon, 10 Feb 2025 19:13:53 GMT

I had this same problem today when looking at my account on the app (10.02.25). Paid from my bank and 333 said I had paid it too. It’s same on billing accessed via the web page too.

Re: App stating my bill is overdue

Rocketdog73 — Mon, 10 Feb 2025 19:30:51 GMT

Odd that the issue is happening on my account over a week later despite it being resolved on yours. I wonder how many other accounts have had the errors fixed?

Re: App stating my bill is overdue

Kurt6881 — Wed, 02 Apr 2025 22:23:18 GMT

Just logged into my three app and says the same thing I paid it on 20th of march but showing today 2nd of April it is overdue but the amount is more than I pay I checked my bank and it did in fact get taken out of my bank account what's happening