https://community.three.co.uk/t5/Account-and-services/Carnt-access-my-account/m-p/11958#M1449 <P>Is it a contract sim or PAYG? If it is PAYG when did you last use it?</P> Sun, 23 Apr 2023 19:06:32 GMT sc1999 2023-04-23T19:06:32Z https://community.three.co.uk/t5/Account-and-services/Carnt-access-my-account/m-p/11876#M1445 <P>I have had my 3 sim for about 10 years. I now can’t get into my account, all I wanted was to find out how much credit I had left and wether it required a top up. I have changed the password but I’m being told that doesn’t match with the mobile number. I have spoke to chatline and they can’t help because I can’t &nbsp;remember &nbsp;how much credit I put on &nbsp;last time (don’t use it often). They asked for the number off the SIM card which I gave but I am then told it wasn’t an E SIM card number. Looks as though I may be changing network. Anyone any suggestions?</P> Sun, 23 Apr 2023 14:24:59 GMT https://community.three.co.uk/t5/Account-and-services/Carnt-access-my-account/m-p/11876#M1445 Lthoel2 2023-04-23T14:24:59Z https://community.three.co.uk/t5/Account-and-services/Carnt-access-my-account/m-p/11957#M1448 <P>Have you used the phone within the last 180 days? If the answer is no then it's very possible that the SIM has been disconnected and the number placed in quarantine prior to reissue&nbsp; as is pretty standard for PAYG in the UK.</P> Sun, 23 Apr 2023 19:07:16 GMT https://community.three.co.uk/t5/Account-and-services/Carnt-access-my-account/m-p/11957#M1448 techbloke 2023-04-23T19:07:16Z https://community.three.co.uk/t5/Account-and-services/Carnt-access-my-account/m-p/11958#M1449 <P>Is it a contract sim or PAYG? If it is PAYG when did you last use it?</P> Sun, 23 Apr 2023 19:06:32 GMT https://community.three.co.uk/t5/Account-and-services/Carnt-access-my-account/m-p/11958#M1449 sc1999 2023-04-23T19:06:32Z