topic Re: how do I renew an existing contract? in Account and services

how do I renew an existing contract?

SJ2 — Tue, 30 Dec 2025 09:58:00 GMT

My contract ends in February. How can I extend/renew it? I don't want an upgrade!

Re: how do I renew an existing contract?

Paddiewack — Tue, 30 Dec 2025 13:34:20 GMT

As far as I’m aware if you try to do anything via the app or online it’d be an upgrade so your best bet is to speak to customer service and see what they can do.

Re: how do I renew an existing contract?

MichaelP — Wed, 31 Dec 2025 08:40:23 GMT

Hi there @SJ2,

Welcome to the Three Community 🙂

If you don't renew or cancel your airtime contract, the same plan will continue on a 30-day rolling basis.

This means that your allowance would remain the same, but you'll also be able to cancel or upgrade at any stage with 30 days' notice.

You can also have a chat with the Upgrades team to see if there's a similar price plan and allowance that you can renew with.

An 'upgrade' doesn't necessarily mean adding extras - you can often find something similar to what you currently have 🙂.

Did you also have a separate device plan, or was a device purchase bundled together with your airtime agreement?

Thanks,
Michael