topic Getting my account closed from just the direct debit reference number in Account and services

Getting my account closed from just the direct debit reference number

jh10089 — Sun, 04 Jan 2026 00:38:14 GMT

All I have is the direct debit reference number (reluctant to post here in public) - This is for an old contract that it seems I'm still paying for (even though I don't have the phone or phone number to use to cancel it). I receive no bills for this and no email correspondence so have no other numbers / account numbers to quote - it seems as this is reference number from three it should be possible to look up my contract details from this?

Re: Getting my account closed from just the direct debit reference number

Paddiewack — Sun, 04 Jan 2026 02:59:29 GMT

Try calling customer service (which this isn’t) and ask them.

Re: Getting my account closed from just the direct debit reference number

JonathanB — Fri, 06 Feb 2026 14:31:54 GMT

Hi @jh10089,

Did you manage to get this sorted out via customer services as @Paddiewack suggested?

Let me know if you still need help with this.

Thanks,
Jonathan